Exclusive Property Services
Your Dedicated Point of Contact
Paul Scanlon – Executive Director
074944526824
Jason Heath – Chief Operating Officer
07756 205160
Smart FM provide Integrated Property Services exclusive to residents within the following areas:-
- Belgravia
- Chelsea
- Westminster
- Kensington
- Mayfair
Services Include:-
- Personalised Annual Maintenance and Convenience Plans
- Emergency Repairs
- Interior Design
- Refurbishment
Chief Operating Officer, Jason Heath, has extensive experience within demanding industries and sectors. A client service professional with outstanding communication and service skills, Jason’s engagement with people inspires confidence and loyalty.
“Throughout my career I have kept the fundamentals of quality of service, convenience and peace of mind at the centre of my operations, our clients have a choice and I will never forget that. I look forward to meeting and building new relationships whilst delivering an exceptional return on your investment within Smart FM
I look forward to becoming a trusted member of your community”
Download our Interior Design Brochure here
Your Personalised Annual Maintenance and Convenience Plan
The safe way is the best way, and your Personalised Annual Maintenance & Convenience Plan includes servicing a number of essential core and supplementary areas which can be tailored to suit your lifestyle.
During the initial consultation, to determine areas and lifestyle needs, we will naturally assist with your choices. An extensive property survey is then programmed and undertaken by one of our Senior Property Surveyors to determine the condition of essential components and service frequency to prevent costly breakdowns.
Plans are over 5 years but can be terminated by giving a year’s notice. The property survey is FREE up until September 2023. The cost for a property survey is £598.
Contact Jason Heath, Chief Operating Officer on FREEPHONE 0800 130 3025 or 07756 205160 or jason@smartfm.uk.com to arrange your consultation.
Reassurance – Safety – Convenience
Emergency Reactive Repairs
Expect the unexpected. Unfortunately, it happens. However, rest assured, we have a dedicated “on-Site” team to mobilise effectively.
Our engineers and service helpdesk operators subscribe heavily to the service ethic with key emphasis on mobilisation and ‘positive reaction’ delivering service excellence in accordance with clients’ service level agreements (SLA) and key performance indicators (KPI).
In this instance, “you control” the service level. Please specify preferred response times for your reactive requirements
| Emergency | Within 1 – 4 Hours |
| Urgent | Same Day |
| Routine 1 | Within 3 Days |
| Routine 2 | Within 7 Days |
| Routine 3 | Within 14 Days |
Our software and tracking systems enable us to keep you fully updated ensuring no deviation from the requirement. Our multi skilled operatives and engineers are trained to provide cost effective and best solutions. Our aim is to provide a first call resolution (FCR) where feasible.
Typical Day to Day Reactive Requirements We Receive Include:
- Blocked Basin/Sink
- Overflowing Cistern
- Binding Doors
- Broken Key in Lock
- Lamp Replacement
- Loose Door Handles
- Dripping Tap
- Fuse Replacement
- WC Not Flushing
Complex requirements include:
- Loss of Heating or Hot Water
- Secure Broken Window
- Power Outage
- Home Entertainment Issues
- Appliance Faults
- AC Faults
- Leaks
Reactive requirements are not limited to services listed above. Our emergency response service has been designed to reduce downtime and provide complete care for your home. Whatever you require call our freephone 0800 130 3025. We are on hand 24 hours a day.
Feel free to contact Jason Heath, Chief Operating Officer on FREEPHONE 0800 130 3025 or 07756 205160 or jason@smartfm.uk.com to discuss in more detail including convenient ways to purchase blocks.
Speed – Quality – Efficiency
